Diamond Dumpster Rentals Privacy Policy

1. Introduction

Diamond Dumpster Rentals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, customer portal, or communicate with us via phone, email, or SMS.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, and service address provided when placing an order or creating an account.
  • Payment Information: Credit card numbers, expiration dates, and billing details processed securely through our payment gateway. We do not store full card numbers on our servers.
  • Communication Data: SMS messages, emails, and phone call records related to your orders and customer support interactions.
  • Usage Data: Information about how you interact with our website and customer portal, including IP addresses and browser type.
  • Service Data: Order history, delivery and pickup records, photos taken during service, and signed service agreements.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your dumpster rental orders
  • Send transactional SMS notifications including delivery ETAs, pickup reminders, and order confirmations
  • Communicate with you about your account and orders via phone, email, or SMS
  • Process payments and send receipts
  • Improve our services and customer experience
  • Comply with legal obligations

4. SMS/Text Messaging

By providing your phone number and consenting to receive SMS messages, you agree to receive transactional text messages from Diamond Dumpster Rentals related to your orders. These may include:

  • Delivery ETA notifications
  • Pickup reminders
  • Order confirmations and status updates
  • Customer support responses

Message frequency varies based on your active orders (typically 2-5 messages per rental). Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

Mobile Information Sharing Disclosure

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Service Providers: Payment processors, SMS/communication providers, and other vendors who assist in operating our business, bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government regulation.
  • Business Operations: Our drivers and staff who need your information to complete deliveries and pickups.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through PCI-compliant payment gateways and is not stored on our servers.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications by replying STOP
  • Opt out of email communications by clicking unsubscribe

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Diamond Dumpster Rentals

Phone: 617-522-1841

Text: 781-506-1535

Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.